1-We process your order as soon as it is placed. Orders are shipped out from our warehouse the net working day from placing your order. The courier takes 3-8 working days to deliver. Our working hours/days are Sunday- Thursday. During peak times ( new product launches, restocks, seasonal holidays, offers) , delivery may be delayed.
2-We cannot make any changes or cancel your order, once it has been shipped out of our warehouse and you have to receive the order.
3-We only accept to return or exchange products that have been received damaged or sent wrongly instead of another product. since no return or exchange after opening and smelling the product is accepted due to hygiene reasons.
4-If you receive a damaged/wrong product order after it has been shipped out , you have to receive the order and send us an email to request a return. In this case, we will be responsible for sending a replacement . The customer will not pay any shipping fees in this case. The customer will receive a refund once we receive the damaged product in our warehouse.
Payments by visa will be refunded within 10-14 days on your visa. Cash payments will be refunded through instapay or vodafone cash. The customer will not pay any shipping fees in this case.
5-In case you received an item by mistake, we only accept returns or exchanges if merchandise is in its original, unopened, and unused condition.
6-You must contact us for a return or an exchange must be made within 48 hours of your receipt.
7-If you receive your order late ( any order shipped after 10 working days from placing the order) is considered a late order. In this case, if you want to cancel your order ,you can email us on info@healthwellegypt.com. --We will process the refund due to you within 14 calendar days after the day on which we receive the returned products, or (if earlier) within 14 calendar days after the day you provide us with evidence that the products were returned to us. Where the products have not been delivered to you, we will process the refund within 14 calendar days after the day we were informed of your decision to cancel the order. Unless you expressly tell us otherwise, we will refund you on the credit card or debit card used by you to pay for the products.
-For exchanges or returns kindly email us on info@healthwellegypt.com. and provide us with your order number to arrange the return procedure.
Is an Egyptian company that established since 2001 with a vision to provide high quality pharmaceutical & personal care products to Egyptian and global market. Our objective is to providing new medicine and health care products with superior efficacy, convenience, tolerability and safety. The company’s goal is to exceed its own accomplishments with the aim of improving the quality of living, as well as the hope and well-being of millions of people. This philosophy can be summarized in the company’s motto (Committed to improving Health and Well-being).
Is a company born from the parent company Health Well Egypt, working as a branch of the company in the fields of Health Well current and future expansion, such as export, pharmaceutical raw materials, marketing support and the rest of the pharmaceutical & health care market areas.
Health Well Egypt founded with a culture of commitment to physicians and patients, that we dedicated to enhancing the quality of health care. By delivering both trusted pharmaceutical & health care products.
Health Well Egypt Ltd. as an organization, our core values are driven by a desire to improve human life, achieve scientific excellence, operate with the highest standards of integrity, expand access to our products and employ a diverse workforce that values collaboration.
We target our actions to meet the needs of patients, customers and business associates.
Our business is preserving and improving human life
We are committed to the highest standards of ethics and integrity.
Is an essential factor for the success of Health Well Egypt as a company. Their commitment and qualifications are constantly being fostered.
Performance Excellence.
With a focus on creating natural therapeutic products and cosmeceuticals tailored for Egyptian patients and consumers. From the start, we prioritized proven efficacy, complete safety, and reasonable costs to achieve our slogan: Quality is Now Affordable.
Initially to nearby Arab countries like Saudi Arabia and Sudan, and quickly secured a strong market presence there.
Introducing high-demand products for the Egyptian market, adhering to the highest international standards, ensuring top quality at accessible prices.
Gaining a substantial market share in both pharmaceuticals and cosmeceuticals. We also have initiated the development of our range of food supplements, focusing on producing formulations that address the real needs of Egyptian patients, as well as the demands of the international markets we export to.
